Signal
See what changed
Carrier movement, support replies, buyer responses, document gaps, and verification windows become visible in one operating queue.
THE VEZTRA PLATFORM
From every shipment signal to the next approved action.
Veztra gives DTC logistics teams one AI-assisted operating surface for the exceptions that sit between carriers, buyers, support, claims, and customs. It brings the context together, prepares the work, and keeps the consequential decision with your operator.
THE PROACTIVE INBOX
The queue is a decision surface, not another status feed.
Tracking events alone leave coordinators to reconstruct what happened and what to do next. The Proactive Inbox combines the signal with the business context, ranks the work, and opens the relevant action without losing the shipment record behind it.
Context
Know what is at stake
Each item stays attached to its order, buyer, parcel value, conversation, deadline, and relevant evidence.
Priority
Start with consequence
Urgency, severity, customer importance, value, and return-to-sender pressure help rank the work that needs attention.
Ready work
Open the next step
Move directly into an editable message, buyer response, claim package, invoice, verification task, or close-out decision.
Proactive queue
Inbox
SAMPLE DATA$4.8K AT RISK
12 actions staged · 2 VIP
All12
Replies3
Tickets2
Claims2
Customs1
RTS SOON · FEDEX
Address correction received
Buyer response ready for approval · deadline in 3h
FX 7824 4910 3391
Review correctionTICKET REPLY · UPS
Carrier trace draft is ready
VIP order · $428 at risk · response SLA in 42m
1Z 94A 66F 9032
Approve replyCLAIM PACKAGE · USPS
Evidence package complete
Invoice, scans, narrative, and checklist assembled
9405 5036 9930
Review packageCUSTOMS HOLD · DHL
Clearance document prepared
HS code and origin suggestions ready for review
DHL 8830 1459
Review document
VISIBLE
Deadline
REVIEW
Draft state
HUMAN
Case action
RECOVERY OPERATIONS
Work the deadline without losing the customer.
Failed delivery is where carrier procedure, buyer response, and a shrinking return-to-sender window collide. Veztra turns that pressure into a reviewable sequence instead of an improvised chain of tabs and messages.
01 · FAILED DELIVERY
A carrier-aware playbook for the next attempt.
A failed-delivery case brings together the carrier reason, attempt count, buyer and order context, parcel value, and return-to-sender deadline. The workspace's carrier playbook determines the recommended next step, while the operator can see the rationale and full case before acting.
- Carrier-specific RTS windows
- Reason and attempt-aware actions
- Editable delivery playbooks
- Case history kept with the shipment
02 · BUYER RECOVERY
Gather the correction. Keep approval inside operations.
Send a branded recovery link where the buyer can propose a corrected address or pickup preference. Their response returns to the case for an operator to review, edit, and confirm before Veztra updates the internal order context and stages the carrier-facing instruction.
A proposal, not an invisible write-back
The buyer cannot directly change the carrier record. Your operator controls what is accepted and what instruction moves forward.
03 · HUMAN-APPROVED COMMUNICATION
Draft the message with the shipment still in view.
Prepare carrier traces, reattempt requests, buyer notices, claim-intent messages, and verification inquiries from the live case. Teams can review a single draft or work through a batch without turning approval into a blind send.
Approved communication can be dispatched through supported connected helpdesk and email paths; helpdesk replies are pulled back into the ticket.
- 01
Draft from the record
Veztra uses the shipment, order, exception, and conversation context already attached to the case.
- 02
Review in place
The operator can edit the message and check the underlying shipment before approving it.
- 03
Send through your channel
Approved messages can move through a supported connected helpdesk or outbound email path.
- 04
Keep the reply attached
Helpdesk replies return to the ticket so the next action is based on the latest conversation.
CLAIMS & CUSTOMS
Prepare the work without hiding the judgment.
Veztra uses the order and shipment record to prepare structured work for claims and customs holds. Suggested content remains editable, source values stay visible, and the final external submission remains your team's responsibility.
04 · CLAIM PACKAGES
Turn scattered evidence into a reviewable package.
Draft the claim category, amount, narrative, reasoning, and evidence checklist from the shipment record. Review the assembled material, fill any gaps, and generate a branded claim-package PDF that keeps the evidence together.
- 01Claim details and amount
- 02Narrative and reasoning
- 03Evidence checklist
- 04Branded PDF package
Veztra does not automatically file the claim with the carrier. Your operator downloads the completed package and submits it through the carrier's required portal or channel.
05 · CUSTOMS HOLDS
Handle the hold, then the document it needs.
A customs hold arrives in the queue with the shipment, order, and value context attached, so your team can judge what it needs. When that is a commercial invoice, Veztra pulls order, recipient, and line-item details into an editable document, suggests HS codes for common product categories and countries of origin while preserving merchant-provided values, and flags anything it can't confidently classify for manual review.
- 01Hold surfaced with shipment context
- 02Editable order and line-item data
- 03HS code and origin suggestions
- 04Single or bulk PDF review
Veztra prepares the document; it does not submit it to a carrier or customs authority. Your team reviews, downloads, and uses it in the required external process.
06 · VERIFICATION & LEARNING
Catch the silent parcel. Learn from the outcome.
Some of the most expensive exceptions are the ones without a fresh scan. Veztra identifies out-for-delivery parcels that pass their carrier window, asks an operator to verify the outcome, and routes unresolved cases into the appropriate recovery workflow.
Delivery verification closes the scan gap
Confirm delivery when the parcel arrived, or create the right follow-up when it did not. The outcome becomes part of the shipment's operational history.
MORNING BRIEF
Begin with a decision-ready digest
A scheduled brief summarizes the active workload, deadline pressure, priority exceptions, and silent out-for-delivery parcels. Deliver it by supported email or Slack connections so the team starts from the same picture.
REPORTING
See where operations are improving
Track resolution time, work completed before deadlines, carrier performance, recovered claim value, and the outcomes that followed recommended actions.
RECOMMENDATION DIARY
Keep the advice attached to the result
Veztra records the recommended action as cases change, creating a history that can be compared with completed work and outcomes rather than relying on memory.
PLAYBOOK LEARNING
Suggest a better operating rule
When outcome patterns support a different failed-delivery approach, Veztra can surface a playbook suggestion. A coordinator reviews and applies the change through the same controlled settings path.
OPERATIONAL FOUNDATION
AI where it helps. Control where it matters.
Veztra combines deterministic operating rules with AI-assisted drafting. Rules govern deadlines and playbook steps; AI prepares language and structured work; an operator approves the actions that reach a buyer, carrier, claim process, or customs document.
Workspace boundaries
Shipment, buyer, ticket, claim, document, and activity records stay scoped to the active workspace.
Visible decisions
Approvals, status changes, and completed work create an operational trail instead of disappearing into private inboxes.
Configurable operations
Teams can shape service-level rules, carrier recovery playbooks, templates, sender details, and connected tools.
Human control
AI prepares drafts and structured work. Operators retain control of external messages, filings, corrections, and playbook changes.
SEE THE OPERATING LOOP
Give your team one place to run every shipment exception.
Bring a real workflow to the demo. We'll show how Veztra connects the signal, context, prepared work, human approval, and outcome across the tools your team already uses.